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Posted at 

September 17, 2019

 | 
By 

Bellarmin

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Sometimes some images do not load within the Ouidah product designer plugin. The major reason this might happen is if you have the “JetPack by WordPress” plugin installed and its photon feature enabled.

The JetPack by WordPress plugin is used by most sites to enhance the web experience for your clients. When enabled, the Photon feature (now a part of what is called the Site Accelerator) requires that all images be uploaded from a secured server. If you install the JetPack plugin and you activate the photon feature, your images will not load within the Ouidah product designer plugin.

The solution is to keep the photon feature inside the JetPack plugin deactivated.

3 comments

  1. Francesco Lann

    I can’t get any images to actually display in the canvas. They upload, but they do not go to the canvas for viewing, is that how this plugin is supposed to work? Additionally, the default template is not displaying correctly and needs some updating,

    June 5, 2022 at 1:21 am
    Reply
    • Bellarmin

      Hello my dear,
      No there is probably an issue, we will check and update soon.

      June 7, 2022 at 7:22 am
      Reply
      • Bellarmin

        Hello my dear,
        The issue has been fixed now you can check it on our demo.
        You can just get the update online, if you still have problem you can contact our support and we can help you.
        Thank you

        June 13, 2022 at 8:23 am
        Reply

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