Our live chat service is a complete support system that helps us communicate with our customers not only in real time but also by email.
Our agents are always active from 9am to 4pm (UTC/GMT + 1) every Monday to Friday to answer any pre sale or support question you may have.
The following steps shows you how to get support :
1- Click on the blue round button at the bottom and at the right side of the page
2- Leave your questions in our chat box. If after a few minutes no agent attends to you, our system will ask you to leave your question, email address and related product in the message. Then a ticket will automatically be created for you and you will receive a notification by email as soon as an agent is available to help.
Note: It is a MUST to leave your email and contact info when you log into the live chat so you can get a mail as soon as one of our agents replies and you may continue the conversation by replying to the notification email.